plusph11 is committed to protecting the privacy and personal data of every Filipino player on our platform. This Policy explains exactly what we collect, why we collect it, and how it is safeguarded.
This Privacy Policy ("Policy") describes how plusph11 ("plusph11," "we," "us," or "our") collects, processes, stores, and discloses personal information when you use the plusph11 online gaming platform at plusph11.vip and all associated services (the "Platform").
plusph11 is committed to full compliance with the Republic Act No. 10173 — Data Privacy Act of 2012 (DPA) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines. We are also subject to PAGCOR's data governance requirements as a licensed online gaming operator.
Your Consent: By registering an account on plusph11 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, you must cease use of the Platform immediately.
This Policy must be read together with our Terms & Conditions and Responsible Gaming Policy.
For the purposes of the Data Privacy Act of 2012, the personal information controller for data processed on the plusph11 Platform is plusph11, operating under a PAGCOR license and subject to PAGCOR oversight for all player-related data processing activities.
Our Data Protection Officer (DPO) can be contacted at the details set out in Section 14 of this Policy. The DPO is responsible for overseeing plusph11's data protection strategy and ensuring compliance with all applicable privacy laws.
When you register, verify your identity, or use the Platform, plusph11 collects the following categories of personal data:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, government ID number | Registration & KYC verification |
| Contact Data | Email address, mobile number, residential address | Registration |
| Financial Data | GCash number, Maya account, bank account details (for withdrawals) | Deposit / withdrawal processing |
| Identity Documents | UMID, PhilSys ID, Passport, Driver's License images | KYC verification |
| Communications | Live chat transcripts, email correspondence, support tickets | Customer support interactions |
When you access the Platform, plusph11 automatically collects certain technical and behavioral data:
plusph11 processes your personal data for the following purposes:
Under the Data Privacy Act of 2012, plusph11 processes your personal data on the following legal bases:
plusph11 does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data only in the following circumstances:
We engage carefully selected third-party service providers who process data on our behalf under strict data processing agreements, including: game software providers (JILI, Pragmatic Play, PG Soft), payment processors (GCash, Maya, BPI, BDO, Metrobank), identity verification services, cloud infrastructure providers, and customer support platforms. These providers are permitted to use your data only for the specific services they provide to plusph11.
plusph11 is legally required to disclose player data to PAGCOR upon request and to the Anti-Money Laundering Council (AMLC) where transactions meet statutory reporting thresholds under the AMLA. Disclosure to Philippine law enforcement authorities may also be required by court order or lawful legal process.
In the event of a merger, acquisition, or sale of substantially all of plusph11's assets, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer.
No Sale of Data: plusph11 will never sell your personal information to data brokers, advertising networks, or any other commercial third party. Your data is used exclusively for the purposes described in this Policy.
plusph11 uses cookies and similar tracking technologies on the Platform. The following categories of cookies are used:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens | No — required for Platform functionality |
| Functional | Remembering your preferences (language, game lobby settings) | Yes |
| Analytics | Understanding how players use the Platform to improve the experience | Yes |
| Marketing | Delivering relevant promotional offers based on your activity | Yes — via account settings or browser settings |
You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.
plusph11 retains your personal data only for as long as necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by law:
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data disposal procedures.
plusph11 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:
Notwithstanding these measures, no system is entirely immune to security risks. You are responsible for maintaining the security of your own account credentials.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by plusph11. To exercise any of these rights, contact our Data Protection Officer at the details in Section 14:
plusph11 will respond to verified data subject requests within fifteen (15) days of receipt. Requests may be subject to identity verification before processing.
The plusph11 Platform is strictly intended for adults aged twenty-one (21) years and above, as required by PAGCOR regulations. plusph11 does not knowingly collect personal data from individuals under the age of 21.
If plusph11 becomes aware that personal data has been collected from a person under 21 years of age, the account will be immediately suspended, all associated data will be deleted, and any deposits may be forfeited. Parents and guardians who believe a minor has accessed the Platform should contact our support team immediately.
Some of plusph11's service providers — including game software providers, cloud infrastructure providers, and analytics services — may process your personal data outside of the Philippines. Where such cross-border transfers occur, plusph11 ensures that adequate safeguards are in place in accordance with Section 21 of the Data Privacy Act of 2012, including data processing agreements with appropriate contractual data protection clauses.
plusph11 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing additional appropriate safeguards.
plusph11 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players by posting a prominent notice on the Platform and, where appropriate, by email to your registered address.
The date of the most recent revision is indicated at the top of this Policy. Your continued use of the plusph11 Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.
For any privacy-related inquiries, to exercise your data subject rights, or to contact our Data Protection Officer, please use the following details:
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC) if you believe plusph11 has not handled your personal data in accordance with the Data Privacy Act of 2012.
Our Privacy Commitments
All plusph11 data practices comply with the Philippine Data Privacy Act of 2012. Your rights as a data subject are fully respected.
Every data transfer between your phone and plusph11 is encrypted to the same standard used by Philippine banks.
plusph11 will never sell your personal information to third parties. Your data is used only to provide and improve our services.
Our Data Protection Officer oversees all privacy matters and responds to data subject requests within 15 business days.
You can request deletion of your personal data at any time, subject to our legal retention obligations under AMLA and PAGCOR rules.
This Policy tells you exactly what data plusph11 collects, why, and who it is shared with — no hidden practices, no vague language.
Play with confidence knowing your personal data is secured by 256-bit SSL, managed under RA 10173, and never sold to any third party. Join thousands of Filipino players who trust plusph11.
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